Privacy Policy

1. Scope

This Policy applies to personal data processed by inoiTECH as a controller for website and business relationship purposes. Where inoiTECH processes data on behalf of a client as part of contracted services, the relevant service agreement, data processing agreement, or client instructions govern that processing.

2. Personal Data We Process

Depending on how you interact with us, we may process:

• Identity and business contact details, such as name, company, role, email address, and phone number.
• Communication content, such as messages, quote requests, support requests, and email history.
• Technical website data, such as IP address, browser type, device information, pages visited, timestamps, and basic security logs.
• Client administration data, such as order details, service contacts, invoices, billing status, and contractual correspondence.
• Operational security data where needed to protect our infrastructure, clients, services, and legal interests.

3. Purposes and Legal Bases

We process personal data for the following purposes:

• Responding to enquiries, quote requests, and service communications.
• Preparing, performing, administering, and supporting B2B contracts.
• Maintaining website availability, security, abuse prevention, and troubleshooting.
• Managing invoices, payments, tax records, and legal administration.
• Improving our website, services, and client communication workflows.
• Complying with legal obligations and protecting legal claims or security interests.

The legal bases may include contract performance, steps prior to contract, legitimate interests, legal obligations, and consent where consent is required by law.

4. Cookies and Website Technologies

Our website is primarily informational. We may use technically necessary cookies or similar technologies to operate, secure, and deliver the website. If analytics, marketing, or optional tracking technologies are introduced, we will provide the required notice and consent choices where applicable.

5. Sharing and Processors

We do not sell personal data. We may share personal data with service providers and processors that help us operate the website, deliver infrastructure services, manage email, provide support, process payments, handle accounting, or maintain security. These parties may process data only for the instructed business purpose and under appropriate confidentiality, security, and data protection obligations.

6. International Transfers

We aim to use European infrastructure and providers where practical. If personal data is transferred outside the European Economic Area, we will rely on an appropriate transfer mechanism, such as an adequacy decision, standard contractual clauses, or another safeguard permitted by applicable data protection law.

7. Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, contractual administration, security, accounting, and legal retention requirements. Website security logs are kept for a limited period unless needed to investigate abuse, security incidents, or legal claims.

8. Security

We apply technical and organisational measures intended to protect personal data against unauthorised access, loss, misuse, alteration, and disclosure. These measures may include access controls, encryption where appropriate, network security, monitoring, backups, and least-privilege operational practices.

9. Your Rights

Subject to legal conditions and exceptions, you may have the right to request access, correction, deletion, restriction, portability, objection to processing, and withdrawal of consent where processing is based on consent.

You can send privacy requests to info@inoitech.eu. We may need to verify your identity before acting on a request.

10. Complaints

If you believe your personal data has been handled incorrectly, please contact us first so we can review the issue. You also have the right to lodge a complaint with the competent supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or operational practices. The latest version will be published on this page.